Describe some challenges that you face in your current role?

In Phoenix our strategy involves enhancing our operating model and structure to better deliver outcomes for our customers. Since the pandemic, both customer and employee needs have drastically changed, it required a more flexible mindset than ever before. I have had to constantly implement different techniques and explore new channels in a much more condensed period of time. This is especially relevant around digital communication, due to postal delays & technological advances, we have stepped up our use of emails, webforms and other digital channels to better meet the needs of our customers. This also extends to colleagues within the company, where we have moved to using Surface Pros and Hubs within the office, to greater incorporate those who are not present, or who work in other sites across the business and this has taken some getting used to!