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Top Insider Advice

Be open to new opportunities, which make you smile We are in a growth business, and a growth mindset compliments this. I am a big believer in doing things which make you happy and working on your strengths. I feel like I have found this here

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Career path

Senior Manager, Customer Insights

The Phoenix Group

From 10/2020 to 05/2024

Company

What do you like about your job and the company?

I am a customer centric person who is passionate about human centred design. It is really exciting to work with people who are truly focused on helping customers with their needs and finding meaningful ways to do this.

Greatest achievements

I like to dig deep to find motivation when presented with good challenges Running the london marathon the first time was something I did to raise monies for hospice UK. Doing this always helps me with two things I know I have what it takes to keep going and secondly perspective, sometimes work problems are not really as big as we think when we compare it to some of lifes big problems.

Other insiders

Jason C

Top Insider Advice

I understand this isn't for everyone but we're in a business and company which thrives on change so we should be accustomed to it. Change is good for your career progression and also ties in with personal challenge which helps with development. You don't know whether your good at something until you've tried it and you'll be surprised how the skills gained in one role can be translated and enhanced in another.

Alexis A

Lead Business Analyst

Top Insider Advice

I started as a Pensions Administrator when I first joined the company. Since then, I have worked in Finance, Mortgages, Testing and then onto Analysis where I became a Lead managing others to develop in their role. The company is large, and opportunities are presented regularly to allow you to try out jobs you may have an interest in until you find the right job for you. The company also supports staff in life changing events allowing me to go part time and then when the kids are older to increase my hours to ensure I have the right work life balance.

Simon I

Facilities Project Manager

Top Insider Advice

Always have a career plan, no matter how vague and set your self targets/goals that you want. Be flexible though, as sometimes you may need to take an indirect route to get to your next goal. Opportunities will come along that might not be an exact fit to the plan, sometimes you will use your head and other times your heart to choose whether to take up an opportunity but keep the plan in the back of your mind at all times. Its good to always consult your friends or colleagues, be prepared to be challenged, embrace this though, do not fight it. You should always listen and take account of both sides an argument, that way you can make and take informed decisions and actions. No such thing as failure and do not be afraid to make mistakes, no matter how careful you are, they will happen, so don't stress it, use that energy for getting things done. When mistakes do happen, own them, be accountable and learn from them. Your mistakes and those made by others are all part of what makes you. They are as important was your successes and make sure you add them to your building experience and knowledge. These lessons can be applied anywhere and will increase your personal resilience. You own your career, no one else, take those opportunities that fit.

Discussions with Jonathan M
Why did you choose this company?
in Career Tips·Tuesday, November 29, 2022
Picture of Alexis
Picture of Chris
8 responses
686 views
Please tell me about the training when you first joined?
in Career Tips·Monday, December 5, 2022
1 response
59 views
What's the hardest part of your role?
in Career Tips·Thursday, November 24, 2022
Picture of Rachel
3 responses
170 views
What do you think are the most important qualities for someone to excel?
in Career Tips·Monday, November 21, 2022
Picture of Alexis
Picture of Josh
3 responses
281 views
Please describe the biggest opportunities facing the company/department right now?
in Career Tips·Tuesday, February 27, 2024
2 responses
170 views