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Top Insider Advice

Be open to new opportunities, which make you smile We are in a growth business, and a growth mindset compliments this. I am a big believer in doing things which make you happy and working on your strengths. I feel like I have found this here

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Career path

Senior Manager, Customer Insights

Phoenix Group

From 10/2020 to 05/2024

Company

What do you like about your job and the company?

I am a customer centric person who is passionate about human centred design. It is really exciting to work with people who are truly focused on helping customers with their needs and finding meaningful ways to do this.

Greatest achievements

I like to dig deep to find motivation when presented with good challenges Running the london marathon the first time was something I did to raise monies for hospice UK. Doing this always helps me with two things I know I have what it takes to keep going and secondly perspective, sometimes work problems are not really as big as we think when we compare it to some of lifes big problems.

Other insiders

David B

Senior Risk Manager

Top Insider Advice

Only you will truly know yourself and what you do and do not like. When you are deciding on a role you have to weigh up is it appropriate for you, but also what is your 'gut feel'. Not just about the role, but the people and organisation. You will spend many years of your life in the workplace, so it is critical you enjoy what you do. I have been fortunate in that 95% of time I have loved the work, experiences and people I have worked with. There will always be tasks we don't quiet enjoy, but it is my fondness for the role which has kept me here for 22 years

Simon I

Facilities Project Manager

Top Insider Advice

Always have a career plan, no matter how vague and set your self targets/goals that you want. Be flexible though, as sometimes you may need to take an indirect route to get to your next goal. Opportunities will come along that might not be an exact fit to the plan, sometimes you will use your head and other times your heart to choose whether to take up an opportunity but keep the plan in the back of your mind at all times. Its good to always consult your friends or colleagues, be prepared to be challenged, embrace this though, do not fight it. You should always listen and take account of both sides an argument, that way you can make and take informed decisions and actions. No such thing as failure and do not be afraid to make mistakes, no matter how careful you are, they will happen, so don't stress it, use that energy for getting things done. When mistakes do happen, own them, be accountable and learn from them. Your mistakes and those made by others are all part of what makes you. They are as important was your successes and make sure you add them to your building experience and knowledge. These lessons can be applied anywhere and will increase your personal resilience. You own your career, no one else, take those opportunities that fit.

Jane A

Employer Brand Manager

Top Insider Advice

If you love doing something but don't have the 'typical' experience for the role, try it anyway or find a company who will give you the opportunity to. At Phoenix and in my previous roles I have tried new things either side-of-desk or via trying a new job and I've learned a lot by doing that. I think ultimately trying different things has led me to be really happy in my current job as I've figured out my strengths and what I genuinely enjoy doing. I appreciate that you need the right environment for that and I've been fortunate enough to work for a couple of organisations who have focused on internal talent and development opportunities. This year I'm doing work in areas that I didn't know much about 12 months ago, and learning about more complex topics and processes which may not outwardly be directly associated with my day-to-day job but will help me when I'm considering what's next!

Discussions with Jonathan M
Why did you choose this company?
in Career Tips·Tuesday, November 29, 2022
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Picture of Renata
8 responses
667 views
What do you think are the most important qualities for someone to excel?
in Career Tips·Monday, November 21, 2022
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3 responses
257 views
Please tell me about the training when you first joined?
in Career Tips·Monday, December 5, 2022
1 response
57 views
What's the hardest part of your role?
in Career Tips·Thursday, November 24, 2022
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3 responses
163 views
Please describe the biggest opportunities facing the company/department right now?
in Career Tips·Tuesday, February 27, 2024
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2 responses
164 views