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Top Insider Advice

Be open to new opportunities, which make you smile We are in a growth business, and a growth mindset compliments this. I am a big believer in doing things which make you happy and working on your strengths. I feel like I have found this here

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Career path

Senior Manager, Customer Insights

Phoenix Group

From 10/2020 to 05/2024

Company

What do you like about your job and the company?

I am a customer centric person who is passionate about human centred design. It is really exciting to work with people who are truly focused on helping customers with their needs and finding meaningful ways to do this.

Greatest achievements

I like to dig deep to find motivation when presented with good challenges Running the london marathon the first time was something I did to raise monies for hospice UK. Doing this always helps me with two things I know I have what it takes to keep going and secondly perspective, sometimes work problems are not really as big as we think when we compare it to some of lifes big problems.

Other insiders

Grainne M

Top Insider Advice

I was once told your network is not everyone you know but instead everyone you have helped as these are the people who are likely to help you when need be. This was excellent advice. Always help others when you have the capacity to do so, of course your day job still must be done also which is where this can get challenging but also doable! It is often tasks outside of my job description I find rewarding. On top of this it is great for both personal and career development to work across different functions when given the opportunity.

Kieran J

Top Insider Advice

My recruitment journey was a rollercoaster. When I was in my final year of university, I was so certain that I wanted a job lined up for when I leave university. Therefore, I began applying 8 months in advance. Although it sounds like I was prepared, I wasn't prepared for rejection. I used to apply to roles whereby all the duties and responsibilities would fit perfectly, but the reality is that the employee market is so competitive. I received hundreds of rejections where I put my heart and soul into job applications. My advice is therefore simple, never take rejection seriously. Go with the flow, take feedback on board. This enhances your interview skills. You develop as an individual. Through constant rejection, you will land your dream role. Most importantly, do not undermine yourself throughout the recruitment process. Keep going with utmost motivation.

Jane A

Employer Brand Manager

Top Insider Advice

If you love doing something but don't have the 'typical' experience for the role, try it anyway or find a company who will give you the opportunity to. At Phoenix and in my previous roles I have tried new things either side-of-desk or via trying a new job and I've learned a lot by doing that. I think ultimately trying different things has led me to be really happy in my current job as I've figured out my strengths and what I genuinely enjoy doing. I appreciate that you need the right environment for that and I've been fortunate enough to work for a couple of organisations who have focused on internal talent and development opportunities. This year I'm doing work in areas that I didn't know much about 12 months ago, and learning about more complex topics and processes which may not outwardly be directly associated with my day-to-day job but will help me when I'm considering what's next!

Discussions with Jonathan M
Why did you choose this company?
in Career Tips·Tuesday, November 29, 2022
Picture of Kieran
Picture of Navdish
8 responses
670 views
What do you think are the most important qualities for someone to excel?
in Career Tips·Monday, November 21, 2022
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Picture of Alexis
3 responses
259 views
Please tell me about the training when you first joined?
in Career Tips·Monday, December 5, 2022
1 response
59 views
What's the hardest part of your role?
in Career Tips·Thursday, November 24, 2022
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3 responses
165 views
Please describe the biggest opportunities facing the company/department right now?
in Career Tips·Tuesday, February 27, 2024
Picture of Amena
2 responses
165 views