Insider profil
Keen to receive questions about
Top Insider Advice
Be open to new opportunities, which make you smile We are in a growth business, and a growth mindset compliments this. I am a big believer in doing things which make you happy and working on your strengths. I feel like I have found this here
Career path
Senior Manager, Customer Insights
The Phoenix Group
From 10/2020 to 05/2024Company
What do you like about your job and the company?
I am a customer centric person who is passionate about human centred design. It is really exciting to work with people who are truly focused on helping customers with their needs and finding meaningful ways to do this.
Greatest achievements
I like to dig deep to find motivation when presented with good challenges Running the london marathon the first time was something I did to raise monies for hospice UK. Doing this always helps me with two things I know I have what it takes to keep going and secondly perspective, sometimes work problems are not really as big as we think when we compare it to some of lifes big problems.
Stuart T
Operational Governance & Control Consultant
Top Insider Advice
When i joined the first financial institution i worked for, initially working in customer services, i had two goals in mind: 1. I knew Customer Services was not for me long-term, and i wanted to move to a more admin based role as soon as possible. I achieved this within a year of joining the first financial institution i worked for. 2. Standard Life had a great reputation and were well known in the City i worked in as being a great place to work. When i took my first job in financial services my goal was to ultimately join Standard Life but i knew i required some experience in the industry before doing so. After two years in Financial Services i successfully applied for my first role at Standard Life. This was a great decision for my career and i remain at Standard Life/Phoenix to this day, many years later.
David B
Senior Risk Manager
Top Insider Advice
Only you will truly know yourself and what you do and do not like. When you are deciding on a role you have to weigh up is it appropriate for you, but also what is your 'gut feel'. Not just about the role, but the people and organisation. You will spend many years of your life in the workplace, so it is critical you enjoy what you do. I have been fortunate in that 95% of time I have loved the work, experiences and people I have worked with. There will always be tasks we don't quiet enjoy, but it is my fondness for the role which has kept me here for 22 years
Jane A
Employer Brand Manager
Top Insider Advice
If you love doing something but don't have the 'typical' experience for the role, try it anyway or find a company who will give you the opportunity to. At Phoenix and in my previous roles I have tried new things either side-of-desk or via trying a new job and I've learned a lot by doing that. I think ultimately trying different things has led me to be really happy in my current job as I've figured out my strengths and what I genuinely enjoy doing. I appreciate that you need the right environment for that and I've been fortunate enough to work for a couple of organisations who have focused on internal talent and development opportunities. This year I'm doing work in areas that I didn't know much about 12 months ago, and learning about more complex topics and processes which may not outwardly be directly associated with my day-to-day job but will help me when I'm considering what's next!
