Jonathan M.

I started working in Disney and ended up in Pensions

I have always worked where I can help a customer I enjoy working with teams and have a growth mindset I have worked in the public sector and financial services.

I help take insights and design them into things customers love

I am currently the manager looking after User Research and Service Design, we take the understanding of our customer needs and design these into things which we believe they need and then test this to ensure we have understood correctly I am in love with the problems not so much the solutions, but I do love them when I hear that our customers do too.

Listening to customers and finding ways to give them what they ask

I am a customer centric person who is passionate about human centred design. It is really exciting to work with people who are truly focused on helping customers with their needs and finding meaningful ways to do this.

Find the challenges which make you strong and happy

Be open to new opportunities, which make you smile We are in a growth business, and a growth mindset compliments this. I am a big believer in doing things which make you happy and working on your strengths. I feel like I have found this here

Running the London marathon twice (so far)

I like to dig deep to find motivation when presented with good challenges Running the london marathon the first time was something I did to raise monies for hospice UK. Doing this always helps me with two things I know I have what it takes to keep going and secondly perspective, sometimes work problems are not really as big as we think when we compare it to some of lifes big problems.