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Top Insider Advice

Be open to new opportunities, which make you smile We are in a growth business, and a growth mindset compliments this. I am a big believer in doing things which make you happy and working on your strengths. I feel like I have found this here

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Career path

Senior Manager, Customer Insights

The Phoenix Group

From 10/2020 to 05/2024

Company

What do you like about your job and the company?

I am a customer centric person who is passionate about human centred design. It is really exciting to work with people who are truly focused on helping customers with their needs and finding meaningful ways to do this.

Greatest achievements

I like to dig deep to find motivation when presented with good challenges Running the london marathon the first time was something I did to raise monies for hospice UK. Doing this always helps me with two things I know I have what it takes to keep going and secondly perspective, sometimes work problems are not really as big as we think when we compare it to some of lifes big problems.

Other insiders

Navdish W

Top Insider Advice

Throughout my career I have taken risks - I quit a role with no job lined up and more recently left a permanent position to join Phoenix on a 12-month fixed term contract, three years on I am still here (after securing a permanent position!). I appreciate not everyone is in a position to do this but those risks have truly paid off in shaping my career.

Stuart T

Operational Governance & Control Consultant

Top Insider Advice

When i joined the first financial institution i worked for, initially working in customer services, i had two goals in mind: 1. I knew Customer Services was not for me long-term, and i wanted to move to a more admin based role as soon as possible. I achieved this within a year of joining the first financial institution i worked for. 2. Standard Life had a great reputation and were well known in the City i worked in as being a great place to work. When i took my first job in financial services my goal was to ultimately join Standard Life but i knew i required some experience in the industry before doing so. After two years in Financial Services i successfully applied for my first role at Standard Life. This was a great decision for my career and i remain at Standard Life/Phoenix to this day, many years later.

Jason C

Top Insider Advice

I understand this isn't for everyone but we're in a business and company which thrives on change so we should be accustomed to it. Change is good for your career progression and also ties in with personal challenge which helps with development. You don't know whether your good at something until you've tried it and you'll be surprised how the skills gained in one role can be translated and enhanced in another.

Discussions with Jonathan M
Why did you choose this company?
in Career Tips·Tuesday, November 29, 2022
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Picture of Kieran
8 responses
679 views
What do you think are the most important qualities for someone to excel?
in Career Tips·Monday, November 21, 2022
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Picture of Josh
3 responses
272 views
Please tell me about the training when you first joined?
in Career Tips·Monday, December 5, 2022
1 response
59 views
What's the hardest part of your role?
in Career Tips·Thursday, November 24, 2022
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3 responses
168 views
Please describe the biggest opportunities facing the company/department right now?
in Career Tips·Tuesday, February 27, 2024
Picture of Amena
2 responses
169 views