I'd say that everyone at Phoenix has the autonomy to decide how and when to do their work provided that customer and business needs are met. I find it much more focused on achievements and results than where or when you do the work. Phoenix is an interesting place as whilst it's huge (6,800 colleagues and billions of assets under administration - the UK's largest long term retirement savings business!), our business is still forming after activity such as acquiring the Standard Life and ReAssure businesses. That means in many ways we're still figuring things out and there's lots of opportunity to actually make a difference and shape how we do things. It can be really fast paced at times, and other times it can be a little slower. I find that it's the right balance as with any regulated organisation, it's important to consider risks and due diligence and ensure that what we're doing is always the right thing for our customers (and in my case, our candidates).

In 2022 I joined Phoenix knowing that in many ways, it was a blank canvas in recruitment and employer brand. Last year after taking some time to understand how things worked and planning what we were going to do first, we managed to end the year with some staggering results that demonstrated just how much of a difference we were making to our candidates and to our recruitment process. This includes achievements such as doubling our applicant numbers, increasing the effectiveness of our advertising by over 500% and outperforming every other client in our recent diversity and inclusivity audit. It has come with challenges but it has also been a lot of fun! The people here have made it an incredible experience so far too.