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Stuart T.

Operational Governance and Risk Consultant

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Top Insider Advice

When i joined the first financial institution i worked for, initially working in customer services, i had two goals in mind: 1. I knew Customer Services was not for me long-term, and i wanted to move to a more admin based role as soon as possible. I achieved this within a year of joining the first financial institution i worked for. 2. Standard Life had a great reputation and were well known in the City i worked in as being a great place to work. When i took my first job in financial services my goal was to ultimately join Standard Life but i knew i required some experience in the industry before doing so. After two years in Financial Services i successfully applied for my first role at Standard Life. This was a great decision for my career and i remain at Standard Life/Phoenix to this day, many years later.

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Career path

Operational Governance and Risk Consultant

Phoenix Group

Started 04/2022 to Present

Regulatory Relationship Analyst

Phoenix Group

From 06/2018 to 04/2022

Fund Controls Analyst

Phoenix Group

From 10/2014 to 06/2018

Company

What do you like about your job and the company?

Operational Governance and Risk is part of the wider Operations function within Phoenix. Operations is a large function, with a number of teams who all perform different tasks and activities. The result is i can be involved in, or have exposure to, a variety of different tasks/activities which keeps things interesting. I am also lucky that within Operational Governance and Risk, i work in a great team, who are very supportive.

Greatest achievements

I joined the Regulatory Relationship team at a time when it was expanding, following Phoenix's acquisition of Standard Life. During my time in this team, we worked hard to meet the ever-increasing demands of the regulator's and vastly improved Phoenix's relationship with it's regulator's, despite the company undergoing a period of significant change.

Other insiders

Josh R

Senior Accountant

Top Insider Advice

The key advice I have given to all applicants and new starters is that Phoenix is a company where your opportunities are significant and plentiful. The key to capitalising on this is to be proactive, take the time to understand and reflect on your goals and achievements and communicate openly and honestly with the team around you about how you want to progress/operate within the business. The business can be fast paced and although all the resources and help are made available, it is incredibly important to make yourself accountable and seek the information you need for yourself. People are always willing to support you here but have respect for those who have taken the time to consider their requirements carefully and actively seek support before it becomes a critical requirement.

Simon I

Facilities Project Manager

Top Insider Advice

Always have a career plan, no matter how vague and set your self targets/goals that you want. Be flexible though, as sometimes you may need to take an indirect route to get to your next goal. Opportunities will come along that might not be an exact fit to the plan, sometimes you will use your head and other times your heart to choose whether to take up an opportunity but keep the plan in the back of your mind at all times. Its good to always consult your friends or colleagues, be prepared to be challenged, embrace this though, do not fight it. You should always listen and take account of both sides an argument, that way you can make and take informed decisions and actions. No such thing as failure and do not be afraid to make mistakes, no matter how careful you are, they will happen, so don't stress it, use that energy for getting things done. When mistakes do happen, own them, be accountable and learn from them. Your mistakes and those made by others are all part of what makes you. They are as important was your successes and make sure you add them to your building experience and knowledge. These lessons can be applied anywhere and will increase your personal resilience. You own your career, no one else, take those opportunities that fit.

Kieran J

Top Insider Advice

My recruitment journey was a rollercoaster. When I was in my final year of university, I was so certain that I wanted a job lined up for when I leave university. Therefore, I began applying 8 months in advance. Although it sounds like I was prepared, I wasn't prepared for rejection. I used to apply to roles whereby all the duties and responsibilities would fit perfectly, but the reality is that the employee market is so competitive. I received hundreds of rejections where I put my heart and soul into job applications. My advice is therefore simple, never take rejection seriously. Go with the flow, take feedback on board. This enhances your interview skills. You develop as an individual. Through constant rejection, you will land your dream role. Most importantly, do not undermine yourself throughout the recruitment process. Keep going with utmost motivation.

Discussions with Stuart T
Tell me about the most rewarding part of your job?
in Career Tips·Tuesday, November 22, 2022
1 response
156 views
Tell me why you wanted to work here?
in Career Tips·Tuesday, December 27, 2022
1 response
144 views
How would you describe this company in 3 words?
in Career Tips·Tuesday, December 19, 2023
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3 responses
50 views
Do you really think the company offers enough flexibility for personal life?
in Career Tips·Friday, March 7, 2025
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2 responses
13 views
How do you manage your workload in your role?
in Career Tips·Tuesday, April 25, 2023
1 response
31 views