When i joined the first financial institution i worked for, initially working in customer services, i had two goals in mind: 1. I knew Customer Services was not for me long-term, and i wanted to move to a more admin based role as soon as possible. I achieved this within a year of joining the first financial institution i worked for. 2. Standard Life had a great reputation and were well known in the City i worked in as being a great place to work. When i took my first job in financial services my goal was to ultimately join Standard Life but i knew i required some experience in the industry before doing so. After two years in Financial Services i successfully applied for my first role at Standard Life. This was a great decision for my career and i remain at Standard Life/Phoenix to this day, many years later.

Only you will truly know yourself and what you do and do not like. When you are deciding on a role you have to weigh up is it appropriate for you, but also what is your 'gut feel'. Not just about the role, but the people and organisation. You will spend many years of your life in the workplace, so it is critical you enjoy what you do. I have been fortunate in that 95% of time I have loved the work, experiences and people I have worked with. There will always be tasks we don't quiet enjoy, but it is my fondness for the role which has kept me here for 22 years

I understand this isn't for everyone but we're in a business and company which thrives on change so we should be accustomed to it. Change is good for your career progression and also ties in with personal challenge which helps with development. You don't know whether your good at something until you've tried it and you'll be surprised how the skills gained in one role can be translated and enhanced in another.