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Alexis A.

Lead Business Analyst

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Projects and Programme management

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Top Insider Advice

I started as a Pensions Administrator when I first joined the company. Since then, I have worked in Finance, Mortgages, Testing and then onto Analysis where I became a Lead managing others to develop in their role. The company is large, and opportunities are presented regularly to allow you to try out jobs you may have an interest in until you find the right job for you. The company also supports staff in life changing events allowing me to go part time and then when the kids are older to increase my hours to ensure I have the right work life balance.

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Career path

Lead Business Analyst

Phoenix Group

Started 01/1994 to Present

Company

What do you like about your job and the company?

No two days are ever the same working on Projects. Moving from one project to another allows me to widen my stakeholder engagement skills and learn about new things every day. All stakeholders have different expectations, so I find it a challenge to work out with new ones their preferred method of engagement. You never know which projects you will be allocated to, and the variety keeps me interested in my job. Every new project feels like a new start in a new job and helps to ensure you are never disengaged as you need to try to form new working relationships to deliver the end goal.

Greatest achievements

I was part of a team to introduce an Interactive Voice Recognition system into Standard Life Bank which reduced the headcount to deal with mundane/repetitive customer requests allowing the Customer Service Representatives to handle more complex calls with customers and the solicitors we engaged with. The implementation went so well we were recognised and awarded a Customer Service Innovation Award up against other leading Pension, Assurance and Banking providers. The Interactive Voice Recognition system was then introduced to the wider Pension and Assurance side of the business resulting in huge Customer Service Representative efficiencies and a better customer service provision.

Other insiders

Rachel R

Head of Talent Acquisition

Top Insider Advice

A sideways or lateral career move can help give you a different perspective and broader experience. It helps you consolidate your knowledge. Always look around an organisation if you're happy before deciding to look outside. There are opportunities often such as secondments which might give you that breadth with an option to return to your 'home role' afterwards.

Kieran J

Top Insider Advice

My recruitment journey was a rollercoaster. When I was in my final year of university, I was so certain that I wanted a job lined up for when I leave university. Therefore, I began applying 8 months in advance. Although it sounds like I was prepared, I wasn't prepared for rejection. I used to apply to roles whereby all the duties and responsibilities would fit perfectly, but the reality is that the employee market is so competitive. I received hundreds of rejections where I put my heart and soul into job applications. My advice is therefore simple, never take rejection seriously. Go with the flow, take feedback on board. This enhances your interview skills. You develop as an individual. Through constant rejection, you will land your dream role. Most importantly, do not undermine yourself throughout the recruitment process. Keep going with utmost motivation.

Simon I

Facilities Project Manager

Top Insider Advice

Always have a career plan, no matter how vague and set your self targets/goals that you want. Be flexible though, as sometimes you may need to take an indirect route to get to your next goal. Opportunities will come along that might not be an exact fit to the plan, sometimes you will use your head and other times your heart to choose whether to take up an opportunity but keep the plan in the back of your mind at all times. Its good to always consult your friends or colleagues, be prepared to be challenged, embrace this though, do not fight it. You should always listen and take account of both sides an argument, that way you can make and take informed decisions and actions. No such thing as failure and do not be afraid to make mistakes, no matter how careful you are, they will happen, so don't stress it, use that energy for getting things done. When mistakes do happen, own them, be accountable and learn from them. Your mistakes and those made by others are all part of what makes you. They are as important was your successes and make sure you add them to your building experience and knowledge. These lessons can be applied anywhere and will increase your personal resilience. You own your career, no one else, take those opportunities that fit.

Discussions with Alexis A
Why did you choose this company?
in Career Tips·mardi, novembre 29, 2022
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8 responses
664 views
What do you think are the most important qualities for someone to excel?
in Career Tips·lundi, novembre 21, 2022
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3 responses
248 views
Describe the qualities needed for your role?
in Career Tips·vendredi, décembre 9, 2022
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2 responses
55 views