Insider profil
Keen to receive questions about
Top Insider Advice
I started as a Pensions Administrator when I first joined the company. Since then, I have worked in Finance, Mortgages, Testing and then onto Analysis where I became a Lead managing others to develop in their role. The company is large, and opportunities are presented regularly to allow you to try out jobs you may have an interest in until you find the right job for you. The company also supports staff in life changing events allowing me to go part time and then when the kids are older to increase my hours to ensure I have the right work life balance.
Career path
Lead Business Analyst
Phoenix Group
Started 01/1994 to PresentCompany
What do you like about your job and the company?
No two days are ever the same working on Projects. Moving from one project to another allows me to widen my stakeholder engagement skills and learn about new things every day. All stakeholders have different expectations, so I find it a challenge to work out with new ones their preferred method of engagement. You never know which projects you will be allocated to, and the variety keeps me interested in my job. Every new project feels like a new start in a new job and helps to ensure you are never disengaged as you need to try to form new working relationships to deliver the end goal.
Greatest achievements
I was part of a team to introduce an Interactive Voice Recognition system into Standard Life Bank which reduced the headcount to deal with mundane/repetitive customer requests allowing the Customer Service Representatives to handle more complex calls with customers and the solicitors we engaged with. The implementation went so well we were recognised and awarded a Customer Service Innovation Award up against other leading Pension, Assurance and Banking providers. The Interactive Voice Recognition system was then introduced to the wider Pension and Assurance side of the business resulting in huge Customer Service Representative efficiencies and a better customer service provision.
Grainne M
Top Insider Advice
I was once told your network is not everyone you know but instead everyone you have helped as these are the people who are likely to help you when need be. This was excellent advice. Always help others when you have the capacity to do so, of course your day job still must be done also which is where this can get challenging but also doable! It is often tasks outside of my job description I find rewarding. On top of this it is great for both personal and career development to work across different functions when given the opportunity.
Josh R
Senior Accountant
Top Insider Advice
The key advice I have given to all applicants and new starters is that Phoenix is a company where your opportunities are significant and plentiful. The key to capitalising on this is to be proactive, take the time to understand and reflect on your goals and achievements and communicate openly and honestly with the team around you about how you want to progress/operate within the business. The business can be fast paced and although all the resources and help are made available, it is incredibly important to make yourself accountable and seek the information you need for yourself. People are always willing to support you here but have respect for those who have taken the time to consider their requirements carefully and actively seek support before it becomes a critical requirement.
Jane A
Employer Brand Manager
Top Insider Advice
If you love doing something but don't have the 'typical' experience for the role, try it anyway or find a company who will give you the opportunity to. At Phoenix and in my previous roles I have tried new things either side-of-desk or via trying a new job and I've learned a lot by doing that. I think ultimately trying different things has led me to be really happy in my current job as I've figured out my strengths and what I genuinely enjoy doing. I appreciate that you need the right environment for that and I've been fortunate enough to work for a couple of organisations who have focused on internal talent and development opportunities. This year I'm doing work in areas that I didn't know much about 12 months ago, and learning about more complex topics and processes which may not outwardly be directly associated with my day-to-day job but will help me when I'm considering what's next!
